Dentist Hamdi Alp Bulgur, operating an oral and dental health practice under the trade name "Alp Bulgur Diş Kliniği" (the "Practice"), maintains the request channels, internal procedures and technical and organisational arrangements needed to assess data subject rights and provide information under Articles 11, 13 and 14 of the Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Procedures and Principles for Requests to the Data Controller (the "Communiqué").
1. Data subjects (patients, relatives, appointment requesters, website users, employees, applicants, supplier employees and representatives, and other natural persons) may submit requests concerning the following Article 11 rights through the methods in the Communiqué:
- To learn whether their personal data are processed;
- To request information about processing;
- To learn the purpose and whether data are used in accordance with it;
- To know third-party recipients in Türkiye or abroad;
- To request correction of incomplete or inaccurate data;
- To request deletion or destruction under Article 7;
- To request notification of rectification, deletion or destruction actions to third-party recipients;
- To object to a result against them arising from analysis exclusively by automated systems;
- To seek compensation for damage caused by unlawful processing.
2. The KVKK provides a staged request procedure. Data subjects must first address requests about application of the Law to the Practice as controller. This procedure must be exhausted before a complaint to the Personal Data Protection Board (the "Board").
3. Under Article 5 of the Communiqué, requests may be made by a written petition with a handwritten signature or the Data Subject Request Form delivered in person or through a notary to Sırakapılar Mahallesi, Gazi Bulvarı, 1581 Sokak, No: 1, Daire: 28, Merkezefendi / Denizli; by a secure electronically or mobile-signed request to info@alpbulgur.com; or by emailing that address from an email address previously provided to the Practice and registered in its system. Requests are submitted in Turkish.
4. Requests must include full name, signature for written requests, Turkish identification number (for foreigners, nationality, passport number or identification number if any), residential or business address for service, email address for notifications if any, telephone number and subject. Supporting information and documents must be attached. If required elements are missing, the applicant is asked to supply them.
5. Identity verification: the Practice verifies the applicant's identity so that data are disclosed only to the entitled person. Health-data requests receive particular scrutiny; identification or further verification is required if in doubt. Requests for others require a notarised power of attorney or proof of parental authority or guardianship. For patients under 18, the parent or guardian applies. Requests for deceased patients' health data are assessed with a certificate of inheritance under the Regulation on Personal Health Data and relevant legislation.
6. Registration and assessment: requests are logged by receipt date. For written requests, this is the date of service on the Practice; for other methods, the date received. The dentist or an appointed person assesses the request by searching the relevant media, including health information and appointment systems, physical archives, email, accounting and camera records.
7. Special assessment of patient records: access, inspection and rectification requests are assessed under the KVKK, the Patient Rights Regulation provisions on information, inspection and correction, and the Regulation on Personal Health Data. Deletion requests are assessed against healthcare retention duties and limitation periods. Mandatory records cannot be deleted before expiry; the subject is informed of this with reasons.
8. Under Article 6 of the Communiqué, the Practice takes all necessary technical and organisational measures to conclude requests effectively, lawfully and fairly, accepts or rejects them with reasons, and provides a written or electronic response.
9. The response includes the controller's details; applicant's full name; Turkish identification number (for foreigners, nationality, passport number or identification number if any); residential or business address for service; email for notifications if any; telephone and fax numbers; subject of the request; and the Practice's explanations.
10. Requests are concluded free of charge as soon as possible and within thirty days. Additional costs may be charged under Article 7 of the Communiqué. Written responses up to ten pages are free; each further page may incur the Board's prescribed fee. Charges for a CD, portable drive or other medium cannot exceed its cost. If the request arises from the Practice's error, any fee is refunded.
11. Accepted requests are fulfilled as soon as possible and the subject is informed. If rectification, deletion or destruction is accepted and data were transferred to third parties, recipients such as a dental laboratory or IT provider are notified and the necessary action at their end is ensured.
12. If rejected, inadequately answered or not answered in time, the subject may complain to the Board under Article 14 within thirty days of learning of the Practice's response and in any event within sixty days of the request. General rights to compensation for infringement of personality rights remain reserved.
13. Requests, responses and actions are recorded for the period in the Personal Data Retention and Disposal Policy to meet proof obligations.
14. Under Article 12 of the KVKK, the Practice maintains a system to notify the Board within 72 hours of learning that data have been obtained unlawfully by others, pursuant to Board Decision No. 2019/10 of 24 January 2019, and to notify affected persons as soon as reasonably possible after identification.
Our Request Channels
Data Controller: Dentist Hamdi Alp Bulgur (an oral and dental health practice operating under the trade name "Alp Bulgur Diş Kliniği")
Address: Sırakapılar Mahallesi, Gazi Bulvarı, 1581 Sokak, No: 1, Daire: 28, Merkezefendi / Denizli
Telephone: +90 532 240 93 19 / +90 258 261 84 36
Email: info@alpbulgur.com
Website: alpbulgur.com